Search published guidance and ask AI chat for source-backed answers
Search combines global and ISO-specific published knowledge. AI chat gives plain-language answers grounded in the published answer set — not a black-box assistant.
Platform Module
Save ~133 hours/month by giving your team instant, source-backed answers
Your team asks the same questions every day about providers, products, onboarding, and compliance. Instead of routing every question through the same senior people, the knowledge module gives staff instant search and AI chat — saving a typical 10-person team ~133 hours/month and £3,333/month.
Repeated questions cost ~133 hours/month in senior staff interruptions
10 staff × 5 questions/day × 8 minutes saved × 20 working days = 133 hours/month. That is £3,333/month in recovered senior-staff time.
~133 hrs/month in question handling + ~64 training hours/year saved
The calculator models both daily question savings and new-starter ramp time. 2 new hires/quarter × 8 training hours saved = 64 hours/year in faster onboarding.
Managers improve the answer set over time — gaps do not accumulate
The manage workspace covers entries, imports, duplicates, quality review, and categories so the knowledge base gets better with use.
Search published knowledge
AI chat ready
How It Works
Search, ask, review, improve — in four steps
01
Search the published answer set — global and ISO-specific
Search by question, provider, process, or answer wording. Results combine shared global guidance with ISO-specific content while keeping every ISO isolated.
02
Ask AI chat when the question needs plain-language context
AI chat sits on top of the published knowledge. Ask about providers, onboarding, pricing, compliance, or processes and get source-backed answers.
03
Review sources and confidence — not a black-box assistant
Every answer shows its source. Knowledge health, live answer count, verified count, and provider coverage are visible in the workspace.
04
Improve the knowledge base when gaps appear
Managers add entries, import documents or URLs, review duplicates, and publish better answers. The knowledge base gets stronger with use.
Drafts
Duplicates
Quality
The Savings
What the knowledge calculator models with default inputs
~133 hours/month saved on daily questions
10 staff × 5 questions/day × 8 minutes saved × 20 working days = 133 hours/month and £3,333/month in recovered senior-staff time.
Calculate your knowledge savings~64 training hours/year saved on new starters
2 new hires/quarter × 8 training hours saved per hire = 64 hours/year. New staff ramp faster when the answers are already in the system.
Knowledge quality you can measure
Live answers, verified answers, provider coverage, and categories give managers a real-time view of whether the knowledge base is complete and useful.
Senior staff get their time back
The practical win is that teams stop routing every product, pricing, onboarding, or compliance question through the same small group of people.
Who Benefits
The savings land across sales, operations, and management
Sales
Get instant answers on providers, products, and onboarding while a live opportunity is still moving — no waiting for a senior person.
Operations and onboarding
Keep implementation and process guidance consistent across the team. New staff find answers themselves instead of asking repeatedly.
Managers
Improve the answer set over time through the manage workspace. Gaps, duplicates, and outdated content get fixed instead of accumulating.
Calculate your knowledge savings, then see the module live
Use the calculator to model the impact with your own team size and question volume. Then book a walkthrough to see search, AI chat, and the manager workspace.